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Support

With Bracket Computing’s Enterprise Support, businesses can confidently run their applications in the hyperscale cloud, focusing on business goals instead of infrastructure support.

Hours

Monday–Sunday
24 hours

Contact Support

408.713.2727

support@brkt.com

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Cloud Infrastructure and Enterprise Expertise

Bracket Customer Support personnel are experts in on-premise enterprise data center infrastructure, with deep knowledge of the hyperscale cloud. They provide enterprise- grade assistance to help customers and their organizations make the transition to the Computing Cell.

Single-Sourced Support

Bracket Support is structured for single-contact issue resolution, including diagnosis and troubleshooting of complex issues, and coordinated response among vendors. Customers call Bracket with their issues, and coordination and resolution are handled directly.

Proactive Support, Monitoring, and Alerts

Bracket constantly monitors the condition of the cloud infrastructure, as well as relevant security threats. Communication of relevant issues is immediate through email and also through the Bracket portal, with detailed descriptions and recommended next steps.

Quarterly Reviews

Bracket offers quarterly reviews that include rear-view mirror analysis of the prior quarter and strategic planning for the one ahead. These reviews also provide advance looks at upcoming product enhancements, early access to new programs, and the opportunity to influence future products.